Privacy Policy

This Privacy Policy describes the personal information that RefriNexo (“RefriNexo,” “we,” “us,” or “our”) collects when you visit RefriNexo.com, purchase products, submit a request, or otherwise use our website and related services.

By using our website, you acknowledge the practices described in this policy. This policy does not replace any rights or protections available to you under applicable law.

We collect information directly from customers, automatically through the website, and from service providers involved in operating our store.

Information provided directly by you

• Personal and contact information: such as your name, billing address, shipping address, and other contact details submitted through our store.
• Billing and shipping information: including delivery addresses, billing details, and information needed to process and fulfill an order.
• Account information: such as login credentials, account preferences, and order history if you create a customer account.
• Order and transaction information: including products purchased, prices, discounts, payment status, returns, refunds, and delivery information.
• Eligibility information: information or documentation submitted to verify eligibility to purchase regulated products where required.
• Voluntary submissions: information included in support requests, contact forms, reviews, or other communications you choose to send.

Information collected automatically

• Device type, browser type, operating system, language, screen settings, and similar technical details.
• IP address, approximate location derived from an IP address, access times, referring pages, and website activity.
• Pages viewed, links selected, shopping-cart activity, checkout activity, and interactions with website features.
• Cookie identifiers and information collected through similar technologies used by Shopify, analytics services, and installed store applications.

The specific information collected may depend on how you use our website and which features or services you access.

We may use personal information to:

• Operate, maintain, and improve our online store.
• Process payments, orders, returns, and refunds.
• Package, ship, track, and deliver customer orders.
• Provide requested customer service and respond to inquiries.
• Verify purchase eligibility when legally required.
• Maintain customer accounts and transaction records.
• Detect, investigate, and prevent fraud or security incidents.
• Enforce our policies, agreements, and website terms.
• Comply with applicable legal, tax, accounting, and regulatory obligations.
• Analyze website performance and improve customer experience.
• Protect the rights, safety, and property of customers, RefriNexo, and others.

RefriNexo does not currently use customer personal information for email or SMS marketing campaigns.

Our website and its service providers may use cookies, pixels, local storage, tags, and similar technologies. These technologies may help us:

• Keep the website and checkout functioning properly.
• Remember shopping-cart contents and customer preferences.
• Authenticate accounts and protect against fraudulent activity.
• Understand website traffic, performance, and customer interactions.
• Diagnose errors and improve website functionality.

Some cookies are necessary for the operation of the store. Other cookies may support analytics or additional website features. You may control certain cookies through your browser settings or through any privacy controls made available on our website. Disabling cookies may prevent some store functions from working properly.

We may disclose personal information when reasonably necessary to operate our business and provide requested services, including to:

• Payment processors that securely process customer payments and help detect payment fraud.
• Shipping and fulfillment providers that package, transport, track, or deliver orders.
• E-commerce and website providers, including Shopify and providers that host or support our store.
• Analytics and technical providers that help measure website performance, diagnose problems, and improve our services.
• Customer-support providers that help us respond to customer requests.
• Professional advisers, such as accountants, legal advisers, insurers, or fraud-prevention providers.
• Legal authorities when disclosure is required by law or reasonably necessary to protect legal rights, safety, or property.
• Parties involved in a business transfer, such as a merger, acquisition, financing, reorganization, or sale of business assets.

These third parties may process information according to their own privacy policies and contractual obligations.

Payments are processed through Shopify and applicable third-party payment providers. RefriNexo generally does not receive or store complete payment-card numbers or card security codes.

Payment providers may collect and process payment, billing, authentication, fraud-prevention, and transaction information according to their own privacy policies and security practices.

We retain personal information for as long as reasonably necessary to complete transactions, provide services, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and meet applicable legal obligations.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable operational or legal requirements. Information may be deleted or anonymized when it is no longer reasonably required.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.

However, no internet transmission, storage platform, or security system can be guaranteed to be completely secure. Customers should use strong passwords, protect account credentials, and contact us if they suspect unauthorized account activity.

Depending on your location and applicable law, you may have the right to request:

• Access to certain personal information we maintain about you.
• Correction of inaccurate personal information.
• Deletion of certain personal information.
• A portable copy of certain information you provided.
• Restriction of or objection to certain processing where applicable.
• Additional information about how your information is collected, used, or disclosed.

To submit a request, use our Contact Us page and provide enough information for us to understand and verify the request. We may ask for additional verification to protect your account and personal information.

Certain information may be retained or excluded from a request when permitted by law, including information required for transactions, security, fraud prevention, recordkeeping, or legal obligations.

If California privacy law applies to RefriNexo and your personal information, California residents may have rights to know, access, correct, delete, or obtain information about certain personal-information practices.

Where applicable, residents may also have the right to opt out of certain sales or sharing of personal information and to limit certain uses of sensitive personal information. We do not discriminate against customers for exercising applicable privacy rights.

An authorized agent may submit a request where permitted by law. We may require proof of the agent's authority and may separately verify the identity of the customer.

Residents of certain U.S. states may have privacy rights under applicable state law. These rights may include access, correction, deletion, portability, and the ability to opt out of certain forms of targeted advertising, sale, sharing, or profiling.

The availability and scope of these rights depend on the applicable law and whether it applies to RefriNexo. If a request is denied, you may have a right to appeal the decision where required by law. Appeal instructions will be provided with the response when applicable.

Our store and products are intended for adults and qualified professional customers. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information to us, please contact us so that we can review and take appropriate action.

Our website may contain links to websites, payment services, applications, or platforms operated by third parties. Their privacy and security practices are controlled by those third parties and are not governed by this Privacy Policy.

We encourage customers to review the privacy policies of third-party services before providing personal information.

RefriNexo currently sells and ships products within the United States. If you access our website from another country, your information may be processed in the United States or in other locations where our service providers operate.

Privacy laws in those locations may differ from the laws in your country. Your use of the website is subject to applicable legal requirements and the practices described in this policy.

Some browsers provide a “Do Not Track” setting. Because there is not a single universally accepted standard for interpreting these signals, our website may not respond to every Do Not Track setting in the same way.

Where legally required and technically supported, we may recognize applicable browser-based opt-out preference signals. You may also manage certain cookies through available website controls or your browser settings.

We may update this Privacy Policy to reflect changes in our business, website features, service providers, operational practices, or applicable requirements.

The revised version will be posted on this page with an updated “Last Updated” date. Material changes may be communicated through the website when appropriate.