Shipping Policy

RefriNexo currently sells and ships products only within eligible delivery areas in the United States.

We do not currently offer international shipping. Orders submitted with an unsupported destination may be held for review or canceled and refunded.

Availability may vary by state, ZIP code, carrier coverage, product classification, and applicable transportation or regulatory requirements.

RefriNexo provides free standard shipping on eligible orders delivered within supported United States locations.

Free shipping applies to the standard shipping method selected by RefriNexo. It does not necessarily include expedited delivery, address-correction charges, redelivery charges, or special services requested by the customer.

If an order is not eligible for free shipping, any applicable charge will be shown before the customer completes checkout.

Orders may undergo payment authorization, fraud screening, inventory confirmation, address verification, and any required purchaser-eligibility or technician-certification review before shipment.

Order processing and carrier transit are separate stages. Weekends, federal holidays, verification requests, and carrier schedules may affect when an order is prepared or shipped.

An order confirmation does not mean the order has completed verification or has been accepted by a shipping carrier.

Refrigerant cylinders may be classified or transported as regulated materials. Depending on the product, shipment may require special packaging, labeling, documentation, handling, routing, or an authorized ground-shipping service.

Customers may not require us to use a carrier or service that cannot lawfully or safely transport the purchased product.

Products may ship separately when necessary because of inventory location, packaging, carrier, or transportation requirements. Separate shipments do not create an additional standard shipping charge unless clearly disclosed.

Any processing or delivery timeframe displayed on the website, during checkout, in an order confirmation, or in carrier tracking is an estimate unless expressly identified as guaranteed.

Estimated delivery begins after required order processing and does not necessarily begin on the date the order was placed. Transit time may vary based on destination, carrier routing, hazardous-material handling, weather, holidays, and other conditions.

A tracking status marked “label created” generally means shipping information has been transmitted to the carrier. It may not mean that the carrier has physically received or scanned the package.

Tracking information will be provided when it becomes available from the shipping carrier. Carrier systems may require additional time to display the first scan or update shipment movement.

Customers should review tracking information regularly and make appropriate arrangements to receive the shipment.

A carrier's tracking page may contain the most recent delivery estimate, exception notice, attempted-delivery information, or pickup instructions.

Customers are responsible for providing a complete, accurate, and serviceable shipping address during checkout. This includes:

• Recipient or authorized business name.
• Street number and street name.
• Apartment, suite, unit, or building information.
• City, state, and correct ZIP code.
• Any delivery details reasonably required by the carrier.

Please review the address before submitting an order. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing or carrier pickup has begun.

To the extent permitted by law, additional costs caused by an incorrect or incomplete customer-provided address may be the customer's responsibility.

Because of carrier and hazardous-material restrictions, certain products may not be deliverable to:

• P.O. boxes or postal-only addresses.
• APO, FPO, or DPO military addresses.
• Locations outside the United States.
• Some U.S. territories or remote delivery areas.
• Addresses not served by an authorized carrier.
• Locations where delivery is restricted by law or regulation.

Availability for Alaska, Hawaii, U.S. territories, islands, remote areas, or other restricted destinations depends on the product and carrier. Checkout acceptance does not override a legal or carrier restriction.

If we cannot ship to the submitted address, we may request an eligible alternative address or cancel and refund the unshipped order.

A signature, adult recipient, business recipient, or other delivery confirmation may be required depending on the product, order value, destination, or carrier requirements.

Customers are responsible for ensuring that the carrier can safely and lawfully access the delivery location. The carrier may refuse delivery when access is unsafe, restricted, or unavailable.

The carrier may make additional delivery attempts, hold the package at an authorized location, or return it to the sender if delivery cannot be completed.

Customers should not instruct a carrier to abandon a refrigerant cylinder in an unsafe, prohibited, or unattended location.

Inspect the package promptly after delivery. If a shipment appears damaged, leaking, punctured, tampered with, or materially different from the order, do not install, connect, discharge, or use the product.

Report damaged, leaking, missing, or incorrect products through our Contact Us page within 72 hours after delivery whenever reasonably possible.

Please retain:

• The cylinder and all original packaging.
• The shipping label and tracking information.
• Clear photographs of the package and product.
• Photographs of the damage, leak, seal, or incorrect item.

Do not return or transport a damaged or leaking cylinder without written instructions from RefriNexo or the authorized carrier.

If tracking has not updated for an unusual period, contact us so that we can review the shipment and, when appropriate, initiate a carrier inquiry.

If tracking shows “delivered” but the package cannot be located, customers should:

• Confirm that the shipping address is correct.
• Check the delivery location and surrounding safe areas.
• Ask household members, employees, building staff, or neighbors.
• Review any delivery photograph or carrier notice.
• Allow a reasonable period for an early delivery scan to update.
• Contact RefriNexo if the package remains missing.

We may request documentation or cooperation with a carrier investigation before approving an available remedy.

Orders may be delayed by circumstances including:

• Severe weather or natural disasters.
• Carrier congestion or operational disruptions.
• Federal holidays and peak shipping periods.
• Hazardous-material routing requirements.
• Incorrect or incomplete address information.
• Payment, fraud, or eligibility verification.
• Inventory discrepancies or unexpected product shortages.
• Government, safety, or transportation restrictions.

We are not responsible for events outside our reasonable control, but we will handle affected orders consistently with applicable customer rights.

Address changes and cancellation requests should be submitted as soon as possible. We cannot guarantee that a request can be completed after verification, fulfillment, shipping-label creation, or carrier pickup has begun.

Once an order has been transferred to the carrier, it may not be possible to redirect, recall, or cancel the shipment. Refrigerant transportation restrictions may also prevent ordinary package interception.

Refusing an authorized shipment does not automatically create an approved return or guarantee a refund. Any refused or returned shipment will be reviewed under our Return and Refund Policy.

Refrigerant products must not be returned through ordinary mail or an unauthorized shipping service.

Customers must obtain written return authorization and shipping instructions before returning any product. A return address shown on a shipping label is not automatic authorization to send the product back.

Responsibility for authorized return-shipping costs depends on the reason for the return and our Return and Refund Policy. RefriNexo generally covers approved return shipping when we shipped an incorrect or qualifying damaged product.