Return & Refund Policy

You may request a return within 14 days after confirmed delivery. To qualify for a return, the product must meet all of the following requirements:

• The product must be unused, unopened and in its original factory-sealed condition.
• All original labels, seals, safety markings, packaging and documentation must remain intact.
• The cylinder must show no signs of connection, installation, discharge, leakage, damage, tampering or improper storage.
• The return request must include valid proof of purchase from RefriNexo.
• The product must be eligible for lawful and safe return transportation.

Receiving return authorization does not guarantee a refund. All returned products are subject to inspection.

Before returning any product, contact RefriNexo through our Contact Us page. Your request should include:

• Your full name and order number.
• The product name and reason for the return.
• Photographs of the product and cylinder seals.
• Photographs of the labels and original packaging.
• Photographs of the shipping box, when applicable.
• Any additional information reasonably requested to review your return.

Returns sent without authorization may be refused and may not qualify for a refund.

Refrigerant cylinders may be classified as regulated or hazardous materials for transportation purposes.

Customers must not return a cylinder through ordinary mail or an unauthorized shipping carrier. Special packaging, labeling, documentation or an approved carrier may be required.

The following products are not eligible for return:

• Opened, used, connected, installed, punctured, discharged or partially discharged cylinders.
• Products with broken, removed, altered or damaged seals.
• Cylinders showing leakage, corrosion, impact damage, improper storage or tampering.
• Products missing original labels, safety markings, packaging or documentation.
• Products returned without authorization.
• Products that cannot legally or safely be transported.
• Gift cards.
• Products identified as final sale or non-returnable before purchase.

We do not accept returns based solely on equipment incompatibility when the product delivered matches the product ordered. Customers are responsible for confirming compatibility before purchase.

Inspect your shipment promptly after delivery. If your order arrives damaged, appears to be leaking, contains the wrong product or is missing an item, contact us within 72 hours after delivery.

Your claim should include:

• Your order number.
• Clear photographs of the shipping box.
• Photographs of the cylinder, valve, labels and seals.
• A detailed description of the issue.
• Photographs of any visible shipping damage.

Depending on the circumstances, we may provide a replacement, refund or another appropriate resolution after reviewing the claim.

You may request cancellation before your order enters processing or is transferred to the shipping carrier. Cancellation requests are not guaranteed.

Once an order has been processed, packaged, labeled or transferred to a carrier, it may no longer be cancelled. If eligible, the order will be handled under this Return and Refund Policy.

Refusing delivery does not automatically qualify an order for a full refund. Permitted refunds may be reduced by lawful return transportation, handling or carrier charges.

Some refrigerants may only be sold to purchasers who satisfy applicable certification or eligibility requirements.

RefriNexo may request supporting documentation before processing an order. If required documentation is not provided or cannot be verified, we may cancel the affected order and refund the amount paid for the cancelled product to the original payment method.

Customers are generally responsible for authorized return shipping costs when the return results from:

• Ordering the wrong product.
• Purchasing an incompatible product.
• Changing their mind after purchase.
• Providing incorrect order information.

RefriNexo will be responsible for reasonable authorized return or replacement costs when we confirm that the wrong product was shipped or the product was damaged before delivery.

Return shipping fees, hazardous-material handling fees and carrier charges are non-refundable unless the return resulted from a RefriNexo error or applicable law requires otherwise.

After an authorized return is delivered, we will inspect the product and notify you whether the refund has been approved or denied.

Approved refunds will be issued to the original payment method. The time required for a refund to appear in your account depends on your payment provider or financial institution.

RefriNexo is not responsible for processing delays caused by banks, card issuers, payment processors or other financial institutions.

Original shipping charges and optional delivery services are generally non-refundable unless:

• RefriNexo shipped the wrong product.
• The product arrived damaged or defective.
• The order was cancelled because we could not ship it.
• A refund is otherwise required by applicable law.

If tracking shows unusual delays or your package has not arrived, contact us through our Contact Us page.

We may need to open an investigation with the shipping carrier before approving a replacement or refund.

If we cannot ship an order within the promised period, we may request your consent to a delay or provide the option to cancel the unshipped order for a refund.

If a product becomes unavailable after you place an order, RefriNexo may:

• Contact you regarding an available alternative.
• Cancel the unavailable product.
• Issue a refund to the original payment method.

We will not substitute a different refrigerant without your authorization.

Nothing in this policy excludes or limits rights that cannot legally be excluded or limited under applicable federal or state law.

If you believe there is a problem with an order or refund, please contact RefriNexo first so that we can review the matter and attempt to provide an appropriate resolution.